Last Updated: [02/28/2024]

Thank you for shopping at ManMuoji. We value your satisfaction and want to make sure you have a positive experience with our products. Please review our detailed Refund and Return Policy below:

1. Returns

1.1 Eligibility

  1. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  2. Several types of goods are exempt from being returned, including [list of non-returnable items].

1.2 Time Frame

  1. You have 1 day from the date of purchase to initiate a return.
  2. After 1 day, we may not be able to offer you a refund or exchange.

1.3 Return Process

  1. To initiate a return, please contact our customer service team at info@manmuoji.com with your order number and a description of the item you wish to return.
  2. Our team will provide you with a return authorization and shipping instructions.

1.4 Inspection and Approval

  1. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

1.5 Non-Returnable Items

  1. Certain items are non-returnable, including:
    • Customized or personalized items.
    • Gift cards.
    • Perishable goods.
    • Downloadable software or digital products.

2. Refunds

2.1 Eligibility

  1. Refunds are only applicable to items that are returned in accordance with our return policy.

2.2 Refund Process

  1. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
  2. Late or missing refunds: If you haven’t received a refund after the specified time, please check with your bank or credit card company. If the issue persists, contact us at info@manmuoji.com.

2.3 Exchanges

  1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@manmuoji.com.

3. Shipping Costs

  1. Shipping costs for returning items are the responsibility of the customer, except in cases of damaged or defective items.

4. Damaged or Defective Items

  1. If you receive a damaged or defective item, please contact us within 2 Hours of receiving your order.
  2. We may require photographic evidence of the damage to process a refund or replacement.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

ManMuoji
info@manmuoji.com
+92 310 0004092